Plenty of minutes and MBs of data traffic were included in subscription fee. Result: response to the offer which was, by the way, not that cheap exceeded even the most optimistic expectations. Since no one expected such an increase in demand for service, they did not plan for it, or for the required additional capacity. In the end, they had to decrease the quality of service and, after a while, most of the subscribers changed. Either subscriber plan or mobile operator. Figure: Capacity Management Sub-processes.
Capacity management: What is it, and why do you need it?
What is Capacity Management? Explaining What It Means
Learn more. Maybe because the process seems so big or disjointed that all too often, that phases people. Here are some ideas, some my own and some extracted from industry experts who have engaged with me in the past. I hope they will assist you to get started, or maybe improve on what you currently have in place. Such as, what business actions effect your capacity and performance, and how you can track them both. Firstly you will need to connect with the people who know the most about business activities, because you will need to fully understand the process and how it will grow in the future. Capacity Management does not stand alone as a process.
Capacity Management: How Does it Fit into ITIL Service Design?
Objective: ITIL Capacity Management aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. The Capacity Management process considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements. Part of : Service Design. Process Owner : Capacity Manager. JPG shows the key information flows see fig.
The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a service that can be served for the users.